We’re sorry to hear that your bag was mishandled and the inconveniences that were caused during your trip. We’d like to make every effort to earn your future business. Creating an incident report at the airport of arrival is the first step of the claims process.
- Our domestic airport locations offer a self-serve, virtual Baggage Service Office, allowing our guests to report directly to Central Baggage.
- Please note: Incident reports at the station are not claims but rather a record of your mishandled baggage event.
- Once your incident report is created, you will need to continue the process by filing a claim.
To initiate the claims process:
- Create an incident report at the airport of arrival within 4 hours for domestic travel, 7 days for international damage reports, and 21 days for international loss, delayed, and pilferage reports.
- Once the incident report is created, you will receive a Baggage Irregularity Receipt or a Luggage Service Report with details about the claims process and a File ID. If a report is not made in the prescribed time, claims will be denied.
- Review and complete the online claim form, as instructed below.
Directions for submitting a mishandled baggage claim:
- Visit our Baggage Service web portal at www.spirit.com/bagclaim,
- Enter your last name and File ID.
- Click on “Create Online Claim”
- Follow the instructions shown and enter your information in the required fields.
- Provide all supporting documents (e.g., proof of purchase for claimed items, Government photo identification, such as driver’s license or passport.
- Click the “Submit” button.
NOTE : If all required documents are submitted, most claims will be processed within 30 days. ADDITIONAL INFORMATION : For more information about our limits of liability, please visit www.spirit.com/COC,
- For delayed bags within 5 days of travel, please contact the local Baggage Service Office (international and Caribbean travel) or our virtual Baggage Service Office (domestic travel), as applicable. Their contact information can be found here, After 5 days of travel, please complete and submit the online claim form for a lost bag to continue with the claim process.
- For damaged bags, a verifiable estimate of repair/cleaning from a local luggage repair shop should be submitted with the claim. Should the repair shop indicate, in writing, that the luggage cannot be repaired, please submit documented proof of purchase for the non-repairable item valued at $50 USD or more. (Subject to depreciation.) Please note : Spirit is not responsible for damage caused by oversized, overweight, or over-packed luggage; or for normal wear such as minor cuts, scratches, dents, or soiled luggage.
- For soiled clothing in-flight, a v erifiable estimate of cleaning from a local cleaning company should be submitted with the claim. Should the repair shop indicate, in writing, that the article of clothing cannot be cleaned/repaired, please submit documented proof of purchase for the non-repairable item valued at $50 USD or more. (Subject to depreciation)
QUESTIONS : If you have any questions on how to submit your claim or the claims process, contact our Central Baggage team via the Baggage Service web portal at www.spirit.com/bagclaim, Click the “Communicate With Us” option. You will be asked to enter your last name and File ID.
How do I get reimbursed from Spirit Airlines?
Yes, you can modify or cancel your award flight ticket. Each ticketed Guest is subject to current change and cancel charges, and will be responsible for additional points payment if there is a difference from your original itinerary. Changes can be made up to an hour before scheduled departure.
Changes allowed include changing the origin, destination, stopover city, flight, or class of service. Cancellations must be prior to the departure of your first flight on your itinerary. For any changes or cancellations, please contact us via phone, One of our Free Spirit specialists will be happy to help you.
Refunds are allowed for reservations made 7 days (168 hours) or more prior to your departure, provided that you make the refund request within 24 hours of your initial reservation.
Can I get compensation for delayed flight Spirit?
Yes, absolutely. If Spirit Airlines cancelled your booked flight without a good reason, your refund claim should be valid. Find our how much you’re entitled to in Spirit Airlines delay compensation with our free calculator.
Does Spirit refund money?
Flight Flex Tickets – When you add the Flight Flex add-on to your reservation, you’ll be able to modify your itinerary once, online, up to 24 hours before your departure with no modification charges. Unfortunately, cancellations are not covered as a modification.
How long does Spirit take to issue refund?
How long does it take to get a refund from Spirit Airlines? – Spirit Airlines might take 5 to 20 days to process the refund. Note that Spirit Airlines process the refund to the same mode of payment that was used at the time of making a reservation. For example, if you have used a credit card then the refund is processed to the same credit card.
Does Spirit give compensation?
Spirit Airlines may owe you $700 in compensation for your cancelled or delayed flight. Check if you’re eligible here! Airlines operate hundreds of flights every month – even thousands or tens of thousands for the largest ones. It’s no surprise that a portion of these flights is delayed.
- Spirit Airlines is no exception: some of the airline’s flights arrive later than planned at their destination.
- When Spirit Airlines could have avoided the delay but failed to do so, it’s only fair that passengers get compensated.
- That’s what the European law states.
- EC261 protects your passenger rights and requires airlines to pay up to 600€ per passenger in compensation for flight delays.
ClaimCompass is here to make sure that airlines like Spirit Airlines respect the law and to help air passengers have their rights enforced. Once you’ve given us permission to handle your claim, we contact the airline, take care of the whole for you, and send you your compensation.
- You don’t have to lift a finger! You might be entitled to up to 600€ from the airline! The tab below provides specific data regarding the airline’s on-time performance.
- It includes the amount of flights operated by the airline each month, which portion of these flight arrived on time (i.e with less than 15 minutes delay), which portion consists of delayed flights, and the average delay of their flights in minutes.
Source: Flightstats.com
- Number of flights
- On-time (
- Delayed (15+ min late)
- Average delay (in min)
- Average
- 16076.75
- 82.26%
- 17.74%
- 68.97
- Dec 2018
- 16792
- 83.89%
- 16.11%
- 59.00
- Nov 2018
- 15981
- 82.66%
- 17.34%
- 64.10
- Oct 2018
- 15066
- 89.43%
- 10.57%
- 61.40
- Sep 2018
- 15111
- 85.20%
- 14.80%
- 73.90
- Aug 2018
- 17662
- 74.53%
- 25.47%
- 81.20
- Jul 2018
- 17668
- 74.79%
- 25.21%
- 74.70
- Jun 2018
- 16967
- 77.39%
- 22.61%
- 68.30
- May 2018
- 16387
- 80.90%
- 19.10%
- 72.20
- Apr 2018
- 15914
- 82.68%
- 17.32%
- 73.50
- Mar 2018
- 16029
- 86.94%
- 13.06%
- 61.40
- Feb 2018
- 14019
- 83.59%
- 16.41%
- 74.20
- Jan 2018
- 15325
- 85.08%
- 14.92%
- 63.70
On-time performance: 6.2/10 Some of Spirit Airlines’ flights are also cancelled, leaving passengers into even more trouble. The airline isn’t always responsible, of course – in some cases, the decision is out of their control. But when Spirit Airlines are responsible, passengers are once again entitled to compensation.
- In the event of the cancellation of one of their flight, the airline is required to let the passengers know at least 14 days prior to departure.
- If Spirit Airlines failed to do so and was responsible for the cancellation, you may be entitled to compensation under EC261.
- And remember: if the airline cancels your flight, they also have to offer you a choice between a rebooking on an alternate flight to your destination as soon as possible (provided that seats are available) or the refund of your ticket.
That’s independent to your right to compensation. Have you ever had a delayed flight with Spirit Airlines in the past 5 years? Check out if you’re eligible to compensation! The airline may owe you up to 600€: it takes less than 3 minutes to find out! : Spirit Airlines may owe you $700 in compensation for your cancelled or delayed flight.
How do I get reimbursed for a delayed flight?
Flight Cancellations – What happens when my flight is cancelled?
If your flight is cancelled, most airlines will rebook you for free on their next flight to your destination as long as the flight has available seats. If your flight is cancelled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation – even for non-refundable tickets. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as a seat assignment. If the airline offers you a voucher for future travel instead of a refund, you should ask the airline about any restrictions that may apply, such as blackout and expiration dates, advanced booking requirements, and limits on number of seats.
If my flight is cancelled, can my airline put me on another airline’s flight?
Yes. While airlines are not required to put you on another airline’s flight, they can and sometimes do, so it does not hurt to politely ask your airline if it will transfer your ticket to another airline that has a flight with available seats. Ask the airline or check online to see if another carrier has open seats and then ask if the first airline will transfer your ticket to that carrier. Remember, however, that airlines are not required to do this. Also, be aware that finding available seats on another airline’s flight may be difficult, especially during holidays and other peak travel times.
If my flight is cancelled, is the airline required to provide me with a hotel room, cab fare, a food voucher, or reimbursement for any other non-airline ticket costs associated with my trip?
No. Airlines are not required to provide passengers with money or other compensation for costs that fall outside of the cancelled airline ticket and fees tied directly to the airline ticket (such as baggage fees, seat upgrades, etc.) when flights are cancelled. Each airline has its own policies about what it will do for passengers whose flights have been cancelled. If your flight is cancelled, ask the airline staff if they will pay for meals or a hotel room. While some airlines offer these amenities to passengers, others do not provide any amenities to stranded passengers.
Is an airline required to reimburse me for expenses if it cancels my flight and I am forced to miss my cruise, honeymoon, wedding, concert, or other activity?
No. Airlines are not required to reimburse you for any trip costs affected by the cancelled flight, such as a prepaid hotel room, a cruise, a vacation, concert or other tickets, or lost wages.
Last updated: Thursday, September 1, 2022
How long does your plane have to be delayed to get compensation?
Decide whether you still want to fly – If you have been delayed for more than five hours and no longer wish to travel then you are entitled to a refund. If you are a transfer passenger and missed your connection flight because your first flight was delayed, you are also entitled to a flight back to your original departure point.
How do you get compensation from airlines?
Contact your airline directly – If you believe you have the right to claim compensation or reimbursement, you should contact your airline or airport directly. Compensation is not automatic, and you will need to contact your airline to make a claim. Many airlines and airports will have a claims procedure for you to follow.
Often, a standard claim form is available. If so, using it will ensure you provide all the information the airline needs to process your claim. Be aware not all airlines will deal with your complaint if you use services such as Resolver or Claims Management Companies. Some airlines have a clause in their T&Cs stating that when lodging a complaint, passengers must submit their claims directly to the airline, allowing the airline to respond directly to them before engaging third parties to claim on their behalf.
You can usually find the best way to put in a claim by calling the airline or checking their website. If no standard procedure is available, it may be best to make initial contact by email, so you have a record of the communication. You can also send a letter – always keep a copy, if you decide to do this.
Can you get compensation for a 1 hour flight delay?
What Am I Entitled To For My Delay? – The first thing you should remember is that the amount of the compensation doesn’t at all depend on the price of your ticket. When all conditions for compensation have been met, then you are eligible to file your compensation claims.
Flights less than 1,500 km: €250;Flights between 1,500 and 3,500 km: €400;Fights more than 3,500km, delayed by 3-4 hours: €300;Flight more than 3,500 km, delayed by more than 4 hours: €600.
As you can see for yourself, the compensation amounts are based on the distance of your flight and the time dilation. In certain cases, you are entitled to the so-called right to care, which gives you a number of essential for your comfort and well-being.
These essentials include a meal or meal vouchers, refreshments, access or Internet or a phone, and some means of overnight stay (a hotel room or transportation). You are entitled to such essentials if your flight delay is for more than 2 hours, so in the case of a 1-hour flight delay, you won’t be able to receive them.
For delays above 3 hours you are entitled to compensation, but make sure that the scheduled time at arrival also exceeds the 3-hour mark.
