How To Get Off Volunteer List American Airlines?

How To Get Off Volunteer List American Airlines
So you want to get “bumped” from your flight for a little compensation? – Here are a few things to consider before you run up to the counter to volunteer your seat:

If you have a tight schedule, you may not want to do this. If you have a time-sensitive appointment, a cruise to catch, or just want to spend more time at your destination, keep in mind you probably won’t get there until hours later, or even the next day. Have a traveling companion? Not only is it harder to for gate agents to reroute two people on same flights, they may also end up needing only one seat and you and your traveling companion will get separated. Don’t do this if you are on your honeymoon. They may put you on another airline. I was offered Air Canada Rouge, which I rejected with a passion, because their tightly-packed seats may very well be the most uncomfortable in the history of aviation (okay, that’s definitely not true, but at 5’10 I couldn’t find any legroom at all). However, sometimes you may not get to choose, so be prepared for the possibility you have to fly with an airline that doesn’t sit well with you, pun intended. Your new itinerary may not be direct. I was then offered another Alaska itinerary with an overnight layover in Seattle, which I accepted). Also keep in mind your substitute flight(s) may get delayed, so you have to account for that possibility as well. You may lose your original seat even if they don’t end up needing your seat. This is definitely true for Alaska. Once you give your consent to volunteer, your original seat is gone. If they don’t end up needing your seat, you will be assigned another seat. United Airlines, from my experience, allows you to keep your seat if you volunteer and they don’t end up needing it. So find out from the gate agent if you have to give up your seat as soon as you sign your volunteer consent, and if you have a great window or aisle seat that you don’t want to give up, think twice because you may get stuck with a middle seat on a long-haul flight. Your carry-on may become checked baggage. Think about it: the flight is of course full if they needed volunteers to begin with. And if you volunteer and they don’t end up needing your seat, you may not know that until the general boarding process is completed, meaning the overhead bins are all full by then. If you only have a backpack and can fit it under the seat in front of you, no problem. If you also have a rollaboard, it will probably have to be checked. If they are able to do a gate-check, I have no problem with that, despite what is being said here, If you have flown enough with regional carriers, you will know gate-checking is unavoidable on smaller planes. If it has to be baggage checked, that is a different story. Personally, I don’t like standing at the carousel for 10-15 minutes to wait for my luggage, and not to mention the possibility of the airline losing your luggage.

So you still want to volunteer? Great, here are some tips to help you:

Get to the gate early. I usually go to the gate 15-20 minutes before boarding time on flights that are almost full (You can check this by checking the seat map and gauge whether they will need volunteers). You want to be near the counter so when the gate agent broadcasts the call for volunteers, you can volunteer immediately. Read the situation, sometimes you can even volunteer before they make an announcement. Insist on cash, or a cash voucher. Cash is obviously the best, but airlines usually give vouchers these days for volunteering. Cash voucher is just as good assuming you will be flying with that airline again in the future. What you don’t want is flight credits. Booking flights with cash voucher will earn you miles. but you will not earn miles on flights you book with flight credits. If you travel light, make sure they know. Don’t have checked baggage? They love it because they don’t have to call the baggage handlers to locate and pull your luggage off the plane (which takes time) in the event your seat is needed. It also gives you weight to ask for more compensation when it comes to negotiating when you tell them they won’t have to reroute your luggage. Be flexible. As mentioned above, you may be arriving a day late, be put on a different airline, be delayed by your alternate flight(s), etc. Be prepared to hear itineraries with routes and times that seem uncomfortable to you. Of course you can say no, but eventually they will run out of itineraries and you will have to pick one. You should search for alternate flights too while they are looking. Pull up your smartphone and load Kayak or your favorite flight search app and find an itinerary that suits you while they are looking for flights on their terminals. You do not care about price at this point as you will not be paying (feels good huh?). I found a Delta flight which the gate agent did not initially locate on their system. Don’t be afraid to ask for first class. Sometimes it will even be offered to you without you asking. But if it isn’t, you can certainly ask if there are any first class seats available on the alternate flight(s). Chances are they won’t find any availability, but at least you asked. You certainly will not get disqualified from volunteering for simply asking, unless you come across as a rude passenger who demands to be seated in first class, in that case all bets are off. If you are offered an itinerary which requires you spending the night at a hotel, make sure you are not paying for it. You might think it is the airline’s obligation to pay for it – and you are right – but it’s less complicated when you are not assuming anything. If they are desperate for volunteers, you may get even more. This one is a bit of a gamble, because you only get those benefits if you don’t volunteer initially. But if you wait too long, it may be too late for you to volunteer. This is why I just go volunteer immediately. But if you choose to play the waiting game, check the seat map / standby list to estimate the number of seats they are going to need, then keep an eye at the counter to see how many people are volunteering their seats after the initial and subsequent call for volunteer announcements. If there aren’t enough volunteers, they will offer more compensation (increased cash / voucher value, lounge passes, meal vouchers, first class upgrade, etc) as it gets closer to boarding time. When you hear an offer you can’t refuse, go volunteer. You may ask the gate agent for even more in compensation, but tread lightly: read the agent’s mood first and remember, don’t be greedy. Remember, the longer you wait, the more you get, but sometimes you can also get more by simply asking (nicely) even if you’re the first to volunteer. But don’t ask for too much. It’s not a crime to ask for what you think you deserve, but consider this scenario: Someone else also volunteered after you did, and they only need one seat.99% of the time volunteers are processed on a first come-first serve basis (see above point on why I don’t gamble for more compensation), and you should be the one who get bumped. But, if you asked for first class, future upgrades, more cash voucher value, elite status miles, and a taxi voucher (yes, it’s real), while the other person didn’t ask for anything in extra compensation, and when the time comes to select a volunteer, the agent may make this simple conclusion: it will cost the airline less to bump the other passenger than you.

In case you haven’t noticed, there is one recurring theme here, and this is perhaps the most important tip: Gate agents are very powerful, and can do all sorts of wonderful things for you. Treat them nicely! Granted, some of them won’t be nice to you no matter what, but you never know what will happen.

Can I volunteer to give up my seat on American Airlines?

The Supreme Court weighed in on airline overbooking in the 1970s, and yet we’re still talking about it today. Airlines are going to new great lengths to avoid involuntarily denying boarding to passengers — selling more tickets than there are seats and then not having enough volunteers to take a later flight for compensation when more passengers than expected show up.

Some airlines are overbooking less. Others are paying out more compensation to get more passengers to volunteer to give up their seats. We’ve seen stories about Delta giving a passenger $4000 in travel vouchers for agreeing to take a later flight and United giving out $10,000, American’s Day of Departure Desk will also authorize substantially more compensation than before.

This is how badly United didn’t want to give me cash: pic.twitter.com/sI7vmbeB2Q — Allison Preiss (@allisonmpreiss) March 22, 2018 This is a real cost to airlines, although travel vouchers cost less than cash (they aren’t all used, and they do not all displace cash that would have been spent on tickets).

  1. Naturally airlines want to limit the cost.
  2. In my youth I’d go looking for oversold flights and do my best to get compensation.
  3. Shortly after college I was traveling regularly from Rochester to Washington Dulles on United Express Jetstream 32 turboprops with 18 seats.
  4. These were regularly sold out — and weight restricted in winter.
See also:  What Terminal Is Spirit Airlines At Dtw?

I’d take a bump Sunday evening, fly straight to work Monday morning, and pay for my next trip in the process. Now I’d almost always rather get where I’m going, it would take one of these outsized offers for me to volunteer. American has implemented a new process to let customers list themselves as a volunteer to give up their seat and specify how much compensation it would take in advance, through the mobile app, Effective Wednesday, May 1 “When flights are oversold, customers using the mobile app will be offered an opportunity to volunteer to take an alternate flight a full 24 hours prior to departure and during check-in.” The goal is to get a volunteer list in advance, and for customers to pre-agree to voucher amounts that are lower than what American Airlines offers today.

  1. During the solicitation process, customers are presented with four voucher amounts to choose from.
  2. These amounts are less than what the dynamic voucher amount would be, resulting in a reduction of denied boarding compensation.
  3. Once a customer selects their preferred voucher amount they will be placed on a volunteer list.

Here’s a sample screen: How To Get Off Volunteer List American Airlines There are several interesting things of note here.

Even though a passenger has pre-agreed, they will still be called up at the gate (volunteers called up ‘in the order they appear on the list’). They’ll be told their alternate flights, and asked if they are still willing to volunteer. Agents may still need to solicit additional volunteers at the gate. Customers who volunteer and are bumped from a flight will all receive the same compensation amount. So the strategy seems to be to get customers to input the lowest amount they’d be willing to accept, knowing that they will receive the highest amount necessary to cover all volunteers. It’s sort of like a Vickrey auction,

One of the reasons I love denied boarding compensation by the way is that it isn’t taxable as income, Although for business travelers I do wonder if the compensation should go to your employer instead of you.

Can You volunteer to be bumped from overbooked flights?

American Airlines Just Made a Sneaky Change to Its Voluntary Bumping Program American Airlines is changing its procedure for voluntary bumping from overbooked flights — and it means you might not end up with the best offers. Previously, when an American Airlines flight was overbooked, passengers could volunteer to be bumped, stating a number for how much they would like to be compensated.

  1. Everyone who volunteered for compensation would be offered the same amount so a gate agent wouldn’t have to deal with different amounts for different customers.
  2. But now, American Airlines has changed its plan so each bumped passenger will receive the exact level of compensation they volunteered for, even if another passenger is receiving a lot more.

In the previous situation, in, if a flight was oversold by three people and four people volunteered to be bumped — at $150, $200, $250 and $300 respectively— three people would be offered $250 to bump themselves from the flight. If one of those people declined the offer, the amount would increase to $300 for everyone.

  1. But in this new scenario, the person who volunteered $150 will receive a voucher for $150, the person who volunteered for $200 would receive $200 and so on.
  2. The change comes months after American Airlines introduced a feature in its app where passengers could volunteer to be bumped from their flights.

This “silent” method eliminates the need for gate agents to get on the loudspeaker and announce compensation levels. It also prevents passengers from comparing how big their compensation is. The Points Guy reported the airline’s gate agents are now encouraged to “have individual conversations with customers to discuss the arranged protect and voucher amounts,” and will only make loudspeaker announcements if there aren’t enough volunteers in the app.

How do I volunteer for an airline?

So you want to get “bumped” from your flight for a little compensation? – Here are a few things to consider before you run up to the counter to volunteer your seat:

If you have a tight schedule, you may not want to do this. If you have a time-sensitive appointment, a cruise to catch, or just want to spend more time at your destination, keep in mind you probably won’t get there until hours later, or even the next day. Have a traveling companion? Not only is it harder to for gate agents to reroute two people on same flights, they may also end up needing only one seat and you and your traveling companion will get separated. Don’t do this if you are on your honeymoon. They may put you on another airline. I was offered Air Canada Rouge, which I rejected with a passion, because their tightly-packed seats may very well be the most uncomfortable in the history of aviation (okay, that’s definitely not true, but at 5’10 I couldn’t find any legroom at all). However, sometimes you may not get to choose, so be prepared for the possibility you have to fly with an airline that doesn’t sit well with you, pun intended. Your new itinerary may not be direct. I was then offered another Alaska itinerary with an overnight layover in Seattle, which I accepted). Also keep in mind your substitute flight(s) may get delayed, so you have to account for that possibility as well. You may lose your original seat even if they don’t end up needing your seat. This is definitely true for Alaska. Once you give your consent to volunteer, your original seat is gone. If they don’t end up needing your seat, you will be assigned another seat. United Airlines, from my experience, allows you to keep your seat if you volunteer and they don’t end up needing it. So find out from the gate agent if you have to give up your seat as soon as you sign your volunteer consent, and if you have a great window or aisle seat that you don’t want to give up, think twice because you may get stuck with a middle seat on a long-haul flight. Your carry-on may become checked baggage. Think about it: the flight is of course full if they needed volunteers to begin with. And if you volunteer and they don’t end up needing your seat, you may not know that until the general boarding process is completed, meaning the overhead bins are all full by then. If you only have a backpack and can fit it under the seat in front of you, no problem. If you also have a rollaboard, it will probably have to be checked. If they are able to do a gate-check, I have no problem with that, despite what is being said here, If you have flown enough with regional carriers, you will know gate-checking is unavoidable on smaller planes. If it has to be baggage checked, that is a different story. Personally, I don’t like standing at the carousel for 10-15 minutes to wait for my luggage, and not to mention the possibility of the airline losing your luggage.

So you still want to volunteer? Great, here are some tips to help you:

Get to the gate early. I usually go to the gate 15-20 minutes before boarding time on flights that are almost full (You can check this by checking the seat map and gauge whether they will need volunteers). You want to be near the counter so when the gate agent broadcasts the call for volunteers, you can volunteer immediately. Read the situation, sometimes you can even volunteer before they make an announcement. Insist on cash, or a cash voucher. Cash is obviously the best, but airlines usually give vouchers these days for volunteering. Cash voucher is just as good assuming you will be flying with that airline again in the future. What you don’t want is flight credits. Booking flights with cash voucher will earn you miles. but you will not earn miles on flights you book with flight credits. If you travel light, make sure they know. Don’t have checked baggage? They love it because they don’t have to call the baggage handlers to locate and pull your luggage off the plane (which takes time) in the event your seat is needed. It also gives you weight to ask for more compensation when it comes to negotiating when you tell them they won’t have to reroute your luggage. Be flexible. As mentioned above, you may be arriving a day late, be put on a different airline, be delayed by your alternate flight(s), etc. Be prepared to hear itineraries with routes and times that seem uncomfortable to you. Of course you can say no, but eventually they will run out of itineraries and you will have to pick one. You should search for alternate flights too while they are looking. Pull up your smartphone and load Kayak or your favorite flight search app and find an itinerary that suits you while they are looking for flights on their terminals. You do not care about price at this point as you will not be paying (feels good huh?). I found a Delta flight which the gate agent did not initially locate on their system. Don’t be afraid to ask for first class. Sometimes it will even be offered to you without you asking. But if it isn’t, you can certainly ask if there are any first class seats available on the alternate flight(s). Chances are they won’t find any availability, but at least you asked. You certainly will not get disqualified from volunteering for simply asking, unless you come across as a rude passenger who demands to be seated in first class, in that case all bets are off. If you are offered an itinerary which requires you spending the night at a hotel, make sure you are not paying for it. You might think it is the airline’s obligation to pay for it – and you are right – but it’s less complicated when you are not assuming anything. If they are desperate for volunteers, you may get even more. This one is a bit of a gamble, because you only get those benefits if you don’t volunteer initially. But if you wait too long, it may be too late for you to volunteer. This is why I just go volunteer immediately. But if you choose to play the waiting game, check the seat map / standby list to estimate the number of seats they are going to need, then keep an eye at the counter to see how many people are volunteering their seats after the initial and subsequent call for volunteer announcements. If there aren’t enough volunteers, they will offer more compensation (increased cash / voucher value, lounge passes, meal vouchers, first class upgrade, etc) as it gets closer to boarding time. When you hear an offer you can’t refuse, go volunteer. You may ask the gate agent for even more in compensation, but tread lightly: read the agent’s mood first and remember, don’t be greedy. Remember, the longer you wait, the more you get, but sometimes you can also get more by simply asking (nicely) even if you’re the first to volunteer. But don’t ask for too much. It’s not a crime to ask for what you think you deserve, but consider this scenario: Someone else also volunteered after you did, and they only need one seat.99% of the time volunteers are processed on a first come-first serve basis (see above point on why I don’t gamble for more compensation), and you should be the one who get bumped. But, if you asked for first class, future upgrades, more cash voucher value, elite status miles, and a taxi voucher (yes, it’s real), while the other person didn’t ask for anything in extra compensation, and when the time comes to select a volunteer, the agent may make this simple conclusion: it will cost the airline less to bump the other passenger than you.

See also:  What Is Eqd American Airlines?

In case you haven’t noticed, there is one recurring theme here, and this is perhaps the most important tip: Gate agents are very powerful, and can do all sorts of wonderful things for you. Treat them nicely! Granted, some of them won’t be nice to you no matter what, but you never know what will happen.

Can You volunteer to take an alternate flight on Delta?

The Supreme Court weighed in on airline overbooking in the 1970s, and yet we’re still talking about it today. Airlines are going to new great lengths to avoid involuntarily denying boarding to passengers — selling more tickets than there are seats and then not having enough volunteers to take a later flight for compensation when more passengers than expected show up.

  1. Some airlines are overbooking less.
  2. Others are paying out more compensation to get more passengers to volunteer to give up their seats.
  3. We’ve seen stories about Delta giving a passenger $4000 in travel vouchers for agreeing to take a later flight and United giving out $10,000,
  4. American’s Day of Departure Desk will also authorize substantially more compensation than before.

This is how badly United didn’t want to give me cash: pic.twitter.com/sI7vmbeB2Q — Allison Preiss (@allisonmpreiss) March 22, 2018 This is a real cost to airlines, although travel vouchers cost less than cash (they aren’t all used, and they do not all displace cash that would have been spent on tickets).

  1. Naturally airlines want to limit the cost.
  2. In my youth I’d go looking for oversold flights and do my best to get compensation.
  3. Shortly after college I was traveling regularly from Rochester to Washington Dulles on United Express Jetstream 32 turboprops with 18 seats.
  4. These were regularly sold out — and weight restricted in winter.

I’d take a bump Sunday evening, fly straight to work Monday morning, and pay for my next trip in the process. Now I’d almost always rather get where I’m going, it would take one of these outsized offers for me to volunteer. American has implemented a new process to let customers list themselves as a volunteer to give up their seat and specify how much compensation it would take in advance, through the mobile app, Effective Wednesday, May 1 “When flights are oversold, customers using the mobile app will be offered an opportunity to volunteer to take an alternate flight a full 24 hours prior to departure and during check-in.” The goal is to get a volunteer list in advance, and for customers to pre-agree to voucher amounts that are lower than what American Airlines offers today.

  • During the solicitation process, customers are presented with four voucher amounts to choose from.
  • These amounts are less than what the dynamic voucher amount would be, resulting in a reduction of denied boarding compensation.
  • Once a customer selects their preferred voucher amount they will be placed on a volunteer list.

Here’s a sample screen: How To Get Off Volunteer List American Airlines There are several interesting things of note here.

Even though a passenger has pre-agreed, they will still be called up at the gate (volunteers called up ‘in the order they appear on the list’). They’ll be told their alternate flights, and asked if they are still willing to volunteer. Agents may still need to solicit additional volunteers at the gate. Customers who volunteer and are bumped from a flight will all receive the same compensation amount. So the strategy seems to be to get customers to input the lowest amount they’d be willing to accept, knowing that they will receive the highest amount necessary to cover all volunteers. It’s sort of like a Vickrey auction,

One of the reasons I love denied boarding compensation by the way is that it isn’t taxable as income, Although for business travelers I do wonder if the compensation should go to your employer instead of you.

Can You volunteer to be bumped on American Airlines?

How To Get Off Volunteer List American Airlines Be careful what you bid: American will now pay volunteers different amounts on oversold flights This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page.

For an explanation of our Advertising Policy, visit this page, American Airlines implemented changes to its oversold flight compensation policy this week in an effort to reduce the total amount it pays to rebook passengers on oversold flights. Rather than providing the same amount of bump compensation to all volunteers, AA will now “pay what you bid.” For example, say four passengers volunteer to be bumped – volunteering at $150, $200, $250 and $300 respectively – and the flight ends up being oversold by three passengers.

Under the prior policy, the passengers who volunteered at $150-$250 would all have the option to be bumped at $250. If one of those passengers declines, the offer would increase to $300 each for the remaining three passengers. This policy was designed so that gate agents weren’t put in the awkward position of having to pay different amounts to different travelers.

When the primary way AA gate agents recruited volunteers was announcing verbal offers at the gate, it was easy for passengers to know how much other passengers were getting. But starting in May of 2019, AA introduced the ability for passengers to volunteer to be bumped in the American Airlines app, Now that American Airlines has a silent way to solicit bids, it’s using this to its advantage to reduce the cost of bumping passengers.

I got the chance to see how this process worked for myself in June when a flight I was taking from Los Angeles to Sydney was oversold. I was given the choice of four different volunteer amounts and chose to volunteer at $500. In my situation, the gate agent ended up being so desperate for volunteers that she raised the offer price over $1,000. Under the policy in place at the time, all volunteers would be paid that highest-offer amount, so I was excited each time I heard the offer raised. Unfortunately, my hopes of scoring a huge voucher were dashed when a group of connecting travelers ended up misconnecting. Sign up for our daily newsletter According to a memo to American Airlines employees obtained by TPG, gate agents are now advised to “have individual conversations with customers to discuss the arranged protect and voucher amounts.” If the gate agent doesn’t have enough volunteers in the app, the agent is instructed to “make a verbal announcement without stating the voucher amount,” and start by offering new volunteers the highest current bid on the volunteer list. But even this is a stopgap measure. American Airlines is working toward avoiding gate-bump situations entirely by offering confirmable offers right in the app. For example, a passenger on a connecting itinerary through Dallas/Fort Worth might be offered an opportunity to rebook on an itinerary connecting in Chicago instead – with a bit of compensation for the change. Adding this type of individualized solution would save gate agents the time it would take to rebook passengers on new flights, and passengers would know exactly what they’re volunteering to take. In addition, AA is working to eliminate paper vouchers – which can be very frustrating to use, American Airlines recently conducted a pilot at one of its hubs to offer electronic vouchers instead of paper vouchers. An airline spokesperson says the airline hopes to have electronic vouchers replace paper vouchers in 2020. The airline is also exploring offering passengers AAdvantage miles or gift cards instead of, or in addition to travel vouchers.

See also:  Which Airlines Have The Least Environmental Impact?

Can You volunteer to be bumped from overbooked flights?

American Airlines Just Made a Sneaky Change to Its Voluntary Bumping Program American Airlines is changing its procedure for voluntary bumping from overbooked flights — and it means you might not end up with the best offers. Previously, when an American Airlines flight was overbooked, passengers could volunteer to be bumped, stating a number for how much they would like to be compensated.

  1. Everyone who volunteered for compensation would be offered the same amount so a gate agent wouldn’t have to deal with different amounts for different customers.
  2. But now, American Airlines has changed its plan so each bumped passenger will receive the exact level of compensation they volunteered for, even if another passenger is receiving a lot more.

In the previous situation, in, if a flight was oversold by three people and four people volunteered to be bumped — at $150, $200, $250 and $300 respectively— three people would be offered $250 to bump themselves from the flight. If one of those people declined the offer, the amount would increase to $300 for everyone.

  • But in this new scenario, the person who volunteered $150 will receive a voucher for $150, the person who volunteered for $200 would receive $200 and so on.
  • The change comes months after American Airlines introduced a feature in its app where passengers could volunteer to be bumped from their flights.

This “silent” method eliminates the need for gate agents to get on the loudspeaker and announce compensation levels. It also prevents passengers from comparing how big their compensation is. The Points Guy reported the airline’s gate agents are now encouraged to “have individual conversations with customers to discuss the arranged protect and voucher amounts,” and will only make loudspeaker announcements if there aren’t enough volunteers in the app.

Can You volunteer to take an alternate flight on Delta?

The Supreme Court weighed in on airline overbooking in the 1970s, and yet we’re still talking about it today. Airlines are going to new great lengths to avoid involuntarily denying boarding to passengers — selling more tickets than there are seats and then not having enough volunteers to take a later flight for compensation when more passengers than expected show up.

Some airlines are overbooking less. Others are paying out more compensation to get more passengers to volunteer to give up their seats. We’ve seen stories about Delta giving a passenger $4000 in travel vouchers for agreeing to take a later flight and United giving out $10,000, American’s Day of Departure Desk will also authorize substantially more compensation than before.

This is how badly United didn’t want to give me cash: pic.twitter.com/sI7vmbeB2Q — Allison Preiss (@allisonmpreiss) March 22, 2018 This is a real cost to airlines, although travel vouchers cost less than cash (they aren’t all used, and they do not all displace cash that would have been spent on tickets).

Naturally airlines want to limit the cost. In my youth I’d go looking for oversold flights and do my best to get compensation. Shortly after college I was traveling regularly from Rochester to Washington Dulles on United Express Jetstream 32 turboprops with 18 seats. These were regularly sold out — and weight restricted in winter.

I’d take a bump Sunday evening, fly straight to work Monday morning, and pay for my next trip in the process. Now I’d almost always rather get where I’m going, it would take one of these outsized offers for me to volunteer. American has implemented a new process to let customers list themselves as a volunteer to give up their seat and specify how much compensation it would take in advance, through the mobile app, Effective Wednesday, May 1 “When flights are oversold, customers using the mobile app will be offered an opportunity to volunteer to take an alternate flight a full 24 hours prior to departure and during check-in.” The goal is to get a volunteer list in advance, and for customers to pre-agree to voucher amounts that are lower than what American Airlines offers today.

  1. During the solicitation process, customers are presented with four voucher amounts to choose from.
  2. These amounts are less than what the dynamic voucher amount would be, resulting in a reduction of denied boarding compensation.
  3. Once a customer selects their preferred voucher amount they will be placed on a volunteer list.

Here’s a sample screen: How To Get Off Volunteer List American Airlines There are several interesting things of note here.

Even though a passenger has pre-agreed, they will still be called up at the gate (volunteers called up ‘in the order they appear on the list’). They’ll be told their alternate flights, and asked if they are still willing to volunteer. Agents may still need to solicit additional volunteers at the gate. Customers who volunteer and are bumped from a flight will all receive the same compensation amount. So the strategy seems to be to get customers to input the lowest amount they’d be willing to accept, knowing that they will receive the highest amount necessary to cover all volunteers. It’s sort of like a Vickrey auction,

One of the reasons I love denied boarding compensation by the way is that it isn’t taxable as income, Although for business travelers I do wonder if the compensation should go to your employer instead of you.

What is American Airlines’ oversold flight compensation policy?

How To Get Off Volunteer List American Airlines Be careful what you bid: American will now pay volunteers different amounts on oversold flights This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page.

For an explanation of our Advertising Policy, visit this page, American Airlines implemented changes to its oversold flight compensation policy this week in an effort to reduce the total amount it pays to rebook passengers on oversold flights. Rather than providing the same amount of bump compensation to all volunteers, AA will now “pay what you bid.” For example, say four passengers volunteer to be bumped – volunteering at $150, $200, $250 and $300 respectively – and the flight ends up being oversold by three passengers.

Under the prior policy, the passengers who volunteered at $150-$250 would all have the option to be bumped at $250. If one of those passengers declines, the offer would increase to $300 each for the remaining three passengers. This policy was designed so that gate agents weren’t put in the awkward position of having to pay different amounts to different travelers.

When the primary way AA gate agents recruited volunteers was announcing verbal offers at the gate, it was easy for passengers to know how much other passengers were getting. But starting in May of 2019, AA introduced the ability for passengers to volunteer to be bumped in the American Airlines app, Now that American Airlines has a silent way to solicit bids, it’s using this to its advantage to reduce the cost of bumping passengers.

I got the chance to see how this process worked for myself in June when a flight I was taking from Los Angeles to Sydney was oversold. I was given the choice of four different volunteer amounts and chose to volunteer at $500. In my situation, the gate agent ended up being so desperate for volunteers that she raised the offer price over $1,000. Under the policy in place at the time, all volunteers would be paid that highest-offer amount, so I was excited each time I heard the offer raised. Unfortunately, my hopes of scoring a huge voucher were dashed when a group of connecting travelers ended up misconnecting.

Sign up for our daily newsletter According to a memo to American Airlines employees obtained by TPG, gate agents are now advised to “have individual conversations with customers to discuss the arranged protect and voucher amounts.” If the gate agent doesn’t have enough volunteers in the app, the agent is instructed to “make a verbal announcement without stating the voucher amount,” and start by offering new volunteers the highest current bid on the volunteer list. But even this is a stopgap measure. American Airlines is working toward avoiding gate-bump situations entirely by offering confirmable offers right in the app. For example, a passenger on a connecting itinerary through Dallas/Fort Worth might be offered an opportunity to rebook on an itinerary connecting in Chicago instead – with a bit of compensation for the change. Adding this type of individualized solution would save gate agents the time it would take to rebook passengers on new flights, and passengers would know exactly what they’re volunteering to take. In addition, AA is working to eliminate paper vouchers – which can be very frustrating to use, American Airlines recently conducted a pilot at one of its hubs to offer electronic vouchers instead of paper vouchers. An airline spokesperson says the airline hopes to have electronic vouchers replace paper vouchers in 2020. The airline is also exploring offering passengers AAdvantage miles or gift cards instead of, or in addition to travel vouchers.